Pat Convery's blog

Are your employees empowered to make a decision that could create long-term customer good will and loyalty?

Forty years and almost a lifetime apart, I experienced both ends of the customer service spectrum. The first was on the day we were married, the second in early October when we celebrated our 40th wedding anniversary.

(OK, a little side rant here: How is this possible?? I am certainly not old enough to be married 40 years! I still feel 25! Yadda yadda yadda.…Deep breath… I’m recovered now and back on track):

I never knew I wanted The World’s Largest Gummy Bear until the Gummy Bear came to me.

Via Facebook.

And that’s the way it is (as Walter Cronkite used to say) in the world of social media, the new frontier for business to create relationships and improve their bottom lines.

Let me explain.